Underlying BCG’s Value Proof Concept is the idea of instilling a culture of continuous improvement in client organizations, while recognizing that a one-time impact is seldom enough.
Creating value is at the core of our business. Our Value Proof Concept ensures that our clients fully realize the impact promised in our work. Value delivered can influence a company’s top and bottom line, as well as a host of non-quantitative but equally important measures.
Our clients usually see a return of at least five times the cost of a project, and often much more, with multiples of more than 50 times a fee not uncommon.
At its heart, our Value Proof Concept is focused on results, with a clear definition of success mapped for each project. We outline what our clients might expect in terms of value delivered, with specific measures tailored to the needs of each case. It makes no difference whether a project is quantitative—for instance, cash release, reduced costs, or share growth—or focused more on such things as organization transformation or process implementation, as we will always assess our work’s impact on the client, directing each step of every project toward value creation.
Our goal is to achieve and surpass expected value delivery. This approach informs the way our recommendations are developed throughout a given project, with the key question “Are we creating value?” framing all dialog with the client.
Case conclusions are predicated on whether predicted value can and will be realized, and it is not until after a project’s conclusion that our Value Proof Concept is executed in earnest. Six to 12 months after a case is concluded, we revisit that project—free of charge—to assess the impact of our work and to conduct a client satisfaction survey. If our targets or our roadmap to realizing value need adjustment, we work with the client to determine the root causes of any failure to deliver value. We then define the key steps needed to address those issues.